Privacy Policy

Last updated: December 2025

1. Introduction

OrderBridge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

2. Information We Collect

We collect information that you provide directly or that is transmitted through the APIs we integrate with:

• Account Information: Your Shopify store URL, email address, and authentication tokens
• Marketplace Data: Order information including buyer names, shipping addresses, email addresses, order details, and product information from connected marketplaces (such as Etsy)
• Product Data: Listing information, SKUs, inventory levels, and product mappings
• Review Data: Customer reviews, ratings, and associated buyer information

3. How We Use Your Information

We use the collected information exclusively to:

• Synchronize orders from marketplaces to your Shopify store
• Push fulfillment and tracking information back to marketplaces
• Import and sync customer reviews
• Manage product mappings between platforms
• Monitor inventory levels across channels
• Provide customer support

4. Data Storage and Retention

• Order and customer data is stored temporarily (maximum 30 days) for synchronization purposes
• Data is transmitted directly via encrypted connections (HTTPS/TLS)
• Access tokens are encrypted at rest
• We do not sell, rent, or share your data with third parties for marketing purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• All data transmission uses HTTPS encryption
• API credentials are stored using industry-standard encryption
• Access to data is restricted to authorized personnel only
• Regular security audits and monitoring

6. Third-Party Services

Our application integrates with:

• Shopify: To create and manage orders in your store
• Etsy: To fetch orders and push fulfillment data
• Judge.me: To sync customer reviews (optional)

Each third-party service has its own privacy policy governing their use of your data.

7. Your Rights (GDPR/CCPA)

You have the right to:

• Access: Request a copy of your data
• Rectification: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Object: Object to processing of your data

To exercise these rights, contact us at support@ittle.co

8. Data Deletion

When you uninstall the application or request data deletion:

• Your account data will be deleted within 30 days
• Synced orders will be removed from our systems
• Authentication tokens will be immediately revoked

9. Children's Privacy

Our service is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@ittle.co