Privacy Policy

Last updated: December 2025

1. Introduction

OrderBridge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and browser extension.

2. Information We Collect

We collect information that you provide directly or that is transmitted through the APIs and tools we integrate with:

2.1 Account Information

• Your Shopify store URL, email address, and authentication tokens
• Your Etsy shop connection details and API credentials

2.2 Marketplace Data

• Order information including buyer names, shipping addresses, email addresses, and order details from connected marketplaces (such as Etsy)
• Product and listing information, SKUs, inventory levels, and product mappings
• Customer reviews, ratings, and associated buyer information

2.3 Browser Extension Data

When you use the OrderBridge browser extension, we collect:

• Shipping Addresses: The extension reads shipping address information displayed on Etsy order pages to sync with your Shopify store
• Order Identifiers: Etsy receipt IDs are read from order pages to match orders in our system
• Shop Association: Your Shopify store domain is stored locally in the browser to associate extension actions with your account

3. How We Use Your Information

We use the collected information exclusively to:

• Synchronize orders from marketplaces to your Shopify store
• Push fulfillment and tracking information back to marketplaces
• Import and sync customer reviews
• Manage product mappings between platforms
• Monitor inventory levels across channels
• Provide customer support

4. Browser Extension

4.1 Extension Functionality

The OrderBridge browser extension assists with order synchronization by:

• Reading shipping addresses from Etsy order pages and transmitting them to OrderBridge servers for Shopify synchronization
• Copying tracking numbers to your clipboard to facilitate fulfillment completion on Etsy
• Automating navigation between orders requiring action

4.2 Extension Permissions

The extension requests the following browser permissions:

• Host Permissions (etsy.com): To read order information and shipping addresses from your Etsy seller dashboard
• Host Permissions (orderbridge.ittle.co): To communicate with OrderBridge servers for data synchronization
• Storage: To store your connected Shopify domain locally in your browser
• Clipboard Write: To copy tracking numbers for pasting into Etsy fulfillment forms

4.3 Extension Data Handling

• The extension only activates on Etsy order pages and the OrderBridge admin panel
• Address and order data is transmitted directly to OrderBridge servers over encrypted HTTPS connections
• No browsing history, personal files, or data from other websites is accessed or collected
• The extension does not inject advertisements or track your browsing activity

4.4 Local Storage

The extension stores the following data locally in your browser:

• Your connected Shopify store domain (used to identify your account when syncing data)

This data remains on your device and can be cleared by removing the extension or clearing browser data.

5. Data Storage and Retention

• Order and customer data is stored temporarily (maximum 30 days) for synchronization purposes
• Data is transmitted directly via encrypted connections (HTTPS/TLS)
• Access tokens are encrypted at rest
• We do not sell, rent, or share your data with third parties for marketing purposes

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• All data transmission uses HTTPS encryption
• API credentials are stored using industry-standard encryption
• Access to data is restricted to authorized personnel only
• Regular security audits and monitoring
• Browser extension code is reviewed for security before each release

7. Third-Party Services

Our application integrates with:

• Shopify: To create and manage orders in your store
• Etsy: To fetch orders and push fulfillment data
• Judge.me: To sync customer reviews (optional)

Each third-party service has its own privacy policy governing their use of your data.

8. Your Rights (GDPR/CCPA)

You have the right to:

• Access: Request a copy of your data
• Rectification: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Object: Object to processing of your data

To exercise these rights, contact us at support@ittle.co

9. Data Deletion

When you uninstall the application or request data deletion:

• Your account data will be deleted within 30 days
• Synced orders will be removed from our systems
• Authentication tokens will be immediately revoked

When you uninstall the browser extension:

• All locally stored data (shop domain) is automatically removed by your browser
• No residual data remains on your device

10. Children's Privacy

Our service is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@ittle.co